Privacy Policy

Woodpecker Estate Services Limited
Last updated: April 2026

1. Introduction

Woodpecker Estate Services Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our estate agency services.

We process personal data in accordance with the UK General Data Protection Regulation ("UK GDPR"), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Woodpecker Estate Services Limited
Registered in England and Wales

Registered Office: 33 Bruges Place, London , NW1 0TJ
Email: info@woodpeckerestateservices.co.uk
Telephone: 0773350652

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

Information you provide to us

• Name
• Postal address
• Email address
• Telephone number
• Property requirements and preferences
• Financial information provided during a tenancy, purchase, or sale process
• Identification and verification documents where required

Information collected automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Pages visited
• Date and time of access
• Website usage and analytics data

Information received from third parties

We may receive information from:

• Property portals
• Solicitors
• Mortgage brokers
• Surveyors
• Referencing agencies
• Landlords and tenants
• Buyers and sellers

4. How We Use Your Information

We use your personal information to:

• Provide estate agency services
• Arrange property viewings
• Market properties
• Respond to enquiries
• Match applicants with suitable properties
• Administer purchases, sales, lettings, and tenancies
• Conduct identity and anti-money laundering checks
• Comply with legal and regulatory obligations
• Improve our website and services
• Send marketing communications where permitted

5. Legal Basis for Processing

We process personal data on one or more of the following lawful bases:

• Performance of a contract
• Compliance with legal obligations
• Legitimate business interests
• Consent, where required
• Establishment, exercise, or defence of legal claims

6. Marketing Communications

We may send information about properties, services, and promotions that may be of interest to you.

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly
• Updating your communication preferences

We will not sell your personal data to third parties for marketing purposes.

7. Sharing Your Information

We may share your information with:

• Solicitors and conveyancers
• Mortgage advisers and lenders
• Surveyors and valuers
• Referencing agencies
• Contractors and maintenance providers
• Property portals
• Government and regulatory authorities
• Professional advisers
• IT and website service providers

We only share information where necessary and appropriate safeguards are in place.

8. Data Security

We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

Access to personal information is restricted to those who require it for legitimate business purposes.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, tax, regulatory, and reporting requirements.

Retention periods may vary depending on the nature of the information and our legal obligations.

10. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request erasure of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

11. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

You can control cookie settings through your browser. Further information is available in our Cookie Policy.

12. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your data in accordance with applicable data protection laws.

13. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites, and we encourage you to review their privacy policies.

14. Complaints

If you are concerned about how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Website: https://www.ico.org.uk
Telephone: 0303 123 1113

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you by other means.

16. Contact Us

If you have any questions about this Privacy Policy or our processing of your personal data, please contact:

Woodpecker Estate Services Limited
Registered Office: 33 Bruges Place, London , NW1 0TJ
Email: info@woodpeckerestateservices.co.uk
Telephone: 0773350652